Processing and Shipping
Items such as wigs, material, merchandise, and accessories take about 3-5 business days to ship out.
Cosplay costumes and props take about 7-10 working days to be made and then it will be shipped out.
Shipping costs depends on the weight of your order and the service you choose!
Shipping time to US is 7-14 business days. Other countries will take around 30 business days.
To request cancellations, you must request before the item is shipped out. For costumes and props, cancellations are ONLY allowed within the 24 hours after you have ordered. After 24 hours, we send the order to our tailors or makers.
If you do decide to cancel after 24 hours, you are subject to a handling fee equaling 30% of the item price. Orders cannot be cancelled after 3 business days.
We cannot refund if clothing item measurements are off up to 3 cm. Measurement charts are for reference and factory or handmade items cannot be 100% perfect size for every item. We will refund if the item is damaged but that will not happen because we take care of our products ♥ But in case we miss anything, you will be refunded but you MUST take pictures of the damages within a couple days of receiving the item for us to refund you. We will use the tracking number to check. We will not refund you if you send pictures a week after you received the item because we will not know if it is our fault.
We allow returns/exchanges as long as you are willing to pay return shipping or return and new shipping if you want an exchange.
We do not allow refunds/exchanges/ or return requests for COSPLAY COSTUMES/PROPS but we can remake the item for FREE or give discount if there was a mistake on our part.
Mistake on your part
If you have made a mistake on your cosplay costume/prop and would like to order a new one, we can give 10% off for the new one. If you would like to have a revision of your costume, you can send it back and pay new shipping and we will charge a revision cost.